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2/01/2012
Hello Paul!
Please review the attachment, you will find the evaluation we made to Spectra Services (Click here) .
It says that you are a trustable vendor with a 92%, almost the 100%.
Congratulations!!!
Best regards,
Martha.
La Nogalera
Chihuahua, Mexico |
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12/26/2011
Hello Michael,
here Fabio from Treviso, Italy.
The microscope is in perfect conditions, as you told me, really: the body is perfect, the lenses too; all pieces are perfect. The package was excellent, the shipping service was excellent; you enclosed a really nice transformer from 110V to our 220V.
Here in Italy no one pays the sum before the material is arrived, to avoid...the problems you now; but I wanted to trust you (remember!) a payed as you wanted large before to receive, and without to see other fotos of the microscope.
In conclusion: I'm satisfied of the microscope and of your service: that means I'm satisfied of You!
Thanks, Michael!
Happy Holidays to You and all the best for you, your job and your family
sincerely
dott. Fabio Muggia
Centro di medicona
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12/12/2011
Just wanted to let you know that we received the new autoclave and finally got it running today...It is great .. thanks so much for all your help and time that you spent with me I really appreciate it...
Heidi
University of Rochester Medical Center
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10/15/2011
Cathy
I have to say, and I hope you share this with the higher ups (if there are any higher ups) that this was excellent service. You guys actually seemed to care about what I needed and worked to get me the best possible (and most cost effective) solution. That kind of service is so uncommon these days, I am always a bit stunned when I receive it.
Thanks to you and the "Mike's" for their attention to my needs. I will look forward to calling you guys first for all my future equipment needs.
Mark
Tox Path Specialists, MD
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8/16/2011
Hi Paul, you helped me a few months ago with some cytospin funnels. They arrived to us here at Murdoch University and they are fantastic! Are you able to please give me a quote on the following item if you have it including postage? It is a hand held veterinary refractometer Reichert Vet 360.
Thank you
Rene
Murdoch University Veterinary Hospital, Western Australia |
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6/07/2011
Dear Paul,
The scope has arrived and is installed and working perfectly. Thank you.
I have another question for you. I need a balance for weighing rodents (~300g). Obviously it needs to be accurate, but only to the 1 or 0.1g. I was thinking that a 2000g balance would be a versatile fit for the lab. What can you offer from Spectra?
Regards, Lucinda
SUNY Stony Brook, NY
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5/25/2011
Paul
Thanks for the head's up for the lead time on the larger items. I'm leaning away from ordering the cooled incubator at this time, but will definitely be purchasing the LIFLY incubator- and I'll be sure to factor in the 2 week lead time.
I'll be in touch with Mike directly regarding the microscopes. I'll also hold off on these for now, until I can be in the lab and check them out upon arrival.
Thanks again! You should pride yourself- you're customer care is FAR better than Fisher or VWR. I'm putting faith on the 'quality' factor, since most of the items I'm ordering are new manufacturers to me....
Jan, Brockport State University, NY
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5/19/2011
Corey,
Thank you very much for getting my warranty extended to May 2012. I really appreciate your efforts on my behalf.
Basically what separates companies apart is their level of service and yours has been excellent.
Do you have a general overview of the microscope and lab equipment services that you provide? We have new faculty coming and I don't know what their specific equipment needs might be.
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5/09/2011
Hi:
Last week I managed to install the dual port adaptor on our microscope and it is just great! It took a while to figure out how to configure it in the Axiovision software as the orientation of the cameras has to be vertical and also be image rotated differently for each camera in the software. The field of view and image scaling is identical to what we had. We have been manually changing cameras for the past 5 years and I am kicking myself for not getting this way earlier. We were kind of thrown off course by our local Zeiss representatives who always mentioned this as costing $4k which seemed prohibitive. It is rare to get a new piece of equipment that results in less work for me so this device is really appreciated.
thanks very much for your help, Stephen
Cold Spring Harbor Laboratory, NY |
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4/11/2011
Hi Paul,
Thank you for the detailed voice mail you left on Friday (8 April) afternoon. I am pleased that the Branson staff that you regularly deal with, has agreed to replace the micro tip free of charge. It was a logical decision which should also have been made by the other person you previously contacted at Branson. Please inform us as soon as you know when the replacement is being shipped, and the tracking number. This would facilitate planning our experiment requiring the use of the sonicator.
Thank you for your perseverance in pursuing this matter with Branson, to arrive at a satisfactory resolution. We highly appreciate your assistance. This is a great example of what customer service should be!
Best wishes,
Girish
National Research Council of Canada
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4/11/2011
Hi Paul,
Thanks. That is great news.
Certainly, we will consider Spectra Services for any future needs for our research. Your customer service before, and after the sales, has been commendable.
Regards,
Girish
National Research Council of Canada
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We purchased a Leica scope from you a year or so ago. We're very happy with it! Even when we have a few bucks in our pocket we'll likely continue to spend super wisely :)
ml
NC State University
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2/02/2011
Dear Mike,
We received our lens today in good order.
Thank you very much for your excellent service. After all the delays with our accounts department messing us around with the money transfer, I had almost given up on ever getting our microscope back in service but you guys have been very patient.
Thanks again,
Best Regards,
Greg
Hastings Deering, Australia
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I wanted to say thanks to you. I recently put together a microscope with the objectives that you sent and donated it to a biotechnology program at a local high school. The teacher and students were very appreciative. I could not have done this without your help and they'd still be looking at picture on the internet instead of looking through a real microscope.
Mike
District and School Success Center, CA
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1/14/2011
Thank you sir for sending the information as well as the input on the camera. We currently have only a bright field scope (non-inverted) we are using so were not tuned in to the image capture challenges associated with fluorescence. I was interested in getting a quote from you not only because your pricing was competitive, but because your company seems to have a strong working knowledge of scopes and the supporting equipment as well as the capability of servicing should there be a need. Most used laboratory equipment vendors wave goodbye when the equipment is out the door or after 30-60 days warranty and I was impressed with the 1-year guarantee. I also appreciate I can call you with further questions and you will help walk me through our specific need.
Do you have field associates you work with or recommend who would be able to support our scope or train in use and software if needed?
Regards,
Peggy
Humacyte |
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10/26/2010
Michael,
Just wanted to let you know that we received our SZH10 yesterday and it is in excellent condition. Thank you very much for the great service.
From your line sheet, it looks like Spectraservices has a good line of equipment for the semiconductor Failure Analysis field.
Thanks again,
Bob, Texas Instruments |
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10/29/2009
hi michael,
the vert40 arrived today safe and sound. just got it set up and the image is really nice. i'm only half an hour into using it but so far i'm very happy.
i'll test out the camera adapter and report back later.
thanks again,
ted,
Predictive Biology, Inc. |
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10/26/2010
Michael,
Thank you for the quick reply and quote. I have accepted your bid and will be working on a delivery order to purchase the camera and 0.63x coupler this morning. I will definitely keep Spectra Services in mind for any future needs.
Cheers,
Ken, Alaska |
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Just to let you know that everything arrived safely and I'm very happy with it. Thank you for your help with this order,
with best wishes
Helen, University of Manchester, UK
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8/31/2010
Hi Mike,
We received the MI 150 on Friday and I got it set up today.
I just wanted to say that everything you described about the unit is true! The lights are very bright (a plus), the light guide fits VERY snuggly in the slot (MAJOR plus) and the unit is very quiet ( extra plus). So, I am very pleased with the unit and I appreciate all your help and answers to my questions. If we decide to buy more units, I’ll be in touch.
Have a great afternoon.
Carol, University of South Florida |
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I bought a pH meter from Spectra Services and have received the best customer service ever. I mentioned to Corey that it was complicated to use if you have never used one before. As you can see from his email, he went directly to the manufacturer to arrange for someone to help me out.
He mentioned in a previous email that since I was a teacher I could let the science departments know that they sell microscopes, cameras etc. I not sure if you work with the science departments or not, but if not can you pass his information on to whom ever does. I think it would be worth while for whom ever purchases science equipment to check this company out.
Randy
Acadia Parish School District
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8/11/2010
The lenses arrived in good condition and work fine. Thanks!
Ernest, University of
Tennessee |
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6/11/2010
Hi Michael,
I am delighted to say that the microscope arrived and I am very happy with it. It is in excellent condition. Buying used equipment is always a crap shoot. I think this is the first time I have every bought a piece of used equipment that I didn’t have to buy any parts to make it work. Thanks for the extra bulbs too.
Thanks again for the good product and good service.
Have a nice weekend,
Dan
Polymet Corp |
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5/13/2010
Thanks Paul,
We are very happy with the OLYMPUS SZ61 microscope and INFINITY 1 Camera we acquired from Spectra.
If we need anything else you can provide or hear of any other service group or lab in the department looking
for some of your products, we will keep you in mind.
Milan
University of British Columbia |
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4/26/2010
Hello Paul,
Finally had a chance to assemble the Motic polarized scope this weekend - wow. Right out of the box it was easily centered. I put on a piece of muscovite and obtained a super nice interference figure. Reviewing slides for this week's lab was a pleasure.
thanks for your help.
-Brian
Stony Brook University, NY |
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3/08/2010
Michael,
I just wanted to let you know that I have submitted the order and you should be hearing from Esther in the ordering dept sometime this week. I also wanted to thank you for working with me on this order. I was communicating with 4 other reps and you were the only one to return my emails quickly, answer my questions and be so willing to work with me. I really appreciated it.
Thanks for all your help,
Emily, Rensselaer Polytechnic Institute, NY
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2/19/2010
Hi Michael,
We received the objectives today and they worked wonderfully. Thank you again for helping us out, and your prompt service.
Sarah
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2/17/2010
Thanks Paul for checking in- I don't have any pressing needs for Spectra's services at this point, but I really do appreciate the help and service you provided a while back and remain a loyal customer (I have recommended your company to several folks looking for imaging services).
Best wishes,
Kevin
University of Florida |
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2/02/2010
Hey Paul.
If you need a industry contact for someone interested in the type of centrifuge we bought, let me know. It has been a great problem solver for us.
Take care
Jim
GM |
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We received the centrifuge last Friday, set it up and it is working just great. Thanks for suggesting that we purchase the Labnet centrifuge. I can now see how easy it is to change rotors if I ever want to purchase additional ones for our future needs.We will get a check out to you shortly.
Happy Holidays!
Claire & Tom
bmdiagnostics
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9/23/2009
Hello Peter,
The installation of the machine was well done.
Tim Kunz is a very experienced expert on the machine.
Over all, we are satisfied with the purchase.
Thank you, Mario
Salk Institute |
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8/11/2009
Michael:
Just wanted to let you know that we received the Invertoskop today and it is gorgeous. Your team did a great job on the scope, and the packing was also done perfectly. We’ll certainly come back to you in the future.
Regards,
Mike
GeoVax, Inc. |
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7/21/2009
Dear Mike,
I am happy to report that the microscope stand system is working here at Aphrodisias without a hitch, even at high magnification! A thousand thanks again for all your help in making this possible!
Yours,
Mark |
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7/06/2009
Thanks Paul - I have put the order in and will keep your company (and its great prices) in mind for future equipment purchases.
Thanks,
Matthew
Eastern Virginia Medical School |
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4/30/2009
Mike
Got it- works now! I did install that software but I suppose I needed to do it again. I also did not install the qcam drivers- I wondered if I needed to do that. Unfortunately I can't cool the camera with this fire wire board- too much power. But I can get by easily for fluorescence (not low light) without cooling.
thanks Mike, it always helps to speak with a human! Even though I don't buy much I have to tell you that being able to speak to you and to get reliable help when I need it makes me buy from Spectra Services compared to other vendors.
AR |
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1/23/2009
Hello Paul!
Just wanted to let you know that I have now finally had the opportunity to set up the three new BA300POL microscopes and they are even better than I remember! When more money comes in we will order more. In the meantime, I sang the praises of the scope and sent your contact info to the Mineralogical Society of America list serv, so your company and the excellent teaching scope that you offer has been broadcast to many universities across the country. Hope this brings in a bit of business for you! Thanks again! Hanna
Hanna
Stony Brook University, NY |
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